There is a great deal of compatibility between computer systems and manual operations. People who only use one or the other may not appreciate how much overlap there can be.
What do we do?
Training so many people in various applications in different companies has given us knowledge of the ways in which activities can be reflected from one situation to another. We write manuals for computer applications, and we write manuals for non-computer activities. We prepare forms, templates, formalised documents, and procedures for computer operations and we extend this expertise to designing forms, templates, documents, and procedures for manual operations.
In everything we do there has to be an attention to detail, because otherwise something will certainly go wrong, and this gives us the ability and the confidence to suggest simple solutions for seemingly complex problems.